Do not buy from Coco Cosmetics

Dallas, Texas 5 comments
Not resolved

I ordered a make-up brush set from coco cosmetics on line on 29/08/2009. The money was deducted from my account however despite it's promise to ship in 3-5 days, i still haven't received my purchases. I have emailed them twice and left a message via an international phone call and have received no response at all.

I am very disappointed and feel this company is ripping people off yet claim to provide excellent customer service. I definately don't recommend them and warn people about buying from them.

Very disgruntled Emma from Western Australia

Review about: Make-Up Brush Set.

Comments

Anonymous
#181500

This is really helpfull for me, I was thinking in getting one of the coco's brushes set, but the page seem to be weird and not serious so I decided to looked for information about, lucky me.

I recomend sigmabeauty.com I get my brush kit and its exactly how it looked in the page.

Anonymous
Evandale, South Australia, Australia #159218

I ordered 72 bucks worth of product and it never showed up. No response from company despite repeated attempts.

Anonymous
#143310

Continually ignored my calls and emails.Until I sent an angry (but perfectly legal - eg chargeback, bbb, etc.) text message - He finally called back sounding startled as if I had threatened bodily harm.

The item is backordered (discontinued) and so I asked to please cancel it. Why couldn't he punch the "Reply" button a month ago and tell me this in the first place?

The main number listed all over the website is actually a cellphone that accepts text messages.It is so *** in that it has an automated reply that says "Send more info." and I reply with the order information, and he ignores it and never calls or replies.

Anonymous
#141779

i paid over 500.00 and only recieved part of my order still waiting on the pro deluxe kit which was 169.00 and have not recieved it but i paid for it its been over a year and they just keep on ignoring me and do not answer the phone number they provided badly ripped off will never do buisness with then ever again

Anonymous
#104631

I also ordered from Coco Cosmetics.On December 5 2009.

On the 7th I received an e-mail saying that shipment was send . Never received the item.

Called all the phone numbers , they are either disconnected or cannot leave a message.Do not buy from them.

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Coco Cosmetics - Coco martinelli cosmetics

Washington, District Of Columbia 4 comments
Not resolved

this company is a ripp off i ordered over 500.00 worth of merchandise they said they had to ship seperately my items i recieved my case ups my eyeshadow set and brushes fed ex but my last order was supposed to be a pro deluxe makeup kit and free gifts which i did not recieve at all i paid using paypal and sice coco sent paypal a shipping conformation number from the makeup case ups i already recieved they said they could not help me and favored for coco cosmetics which is bull *** does that mean if someone buys something from me i can send an empty box then as long as i provide the buyer a tracking # and prove the empty box was sent then paypal agrees with me the customer got it I think not now not only will I not buy from coco martinelli which lied ill also never use paypal again either i got ripped of 169.00 for my pro deluxe makeup kit and free gifts that i never recieved and they quit writing me they have 3 emails and 2 phone numbers and you cant get ahold of them there either buyer beware Do not buy from them ever .

Review about: Makeup.

Comments

Anonymous
#190066

I got ripped off too, contacted my bank and was able to get my money back. I reported it as fraud then filed a complaint with IC3 (Internet Crime Complaint Center) www.complaint.ic3.gov :(

Anonymous
#75192

unfortunately no so i lost out ill never order there again though

Anonymous
#75163

Did you use your credit card to make the PayPal payment (which is the only way to safely use PayPal)? If so, file for a credit card chargeback.

Anonymous
#73237

:( they claim they shipped it when they did not been over a month basically i might as well forget it im out of 169.00

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